01
Issuing and registering an API key
You want the full flow for getting an API key from an AI provider and registering it in momocanvas.
After logging in, go to Settings > Announcements for a short step-by-step video guide.
SUPPORT
momocanvas Support
Get help with API key registration, AI model usage, content generation issues, billing, or model requests. Log into momocanvas and open 1:1 support from your Settings menu.
What do you need help with?
These are the most common support topics. Each one shows the fastest path to a resolution.
02
API key registration errors
You registered a key but it isn't working, or you're seeing authentication or permission errors.
Log in and go to Settings > 1:1 Support. Include the error message you saw.
03
Supported AI models and API requests
You want to check which models are supported, or request that a new AI model or API be added.
We'll review your request and get back to you about whether it's being added.
04
Text, image, video, audio, or music generation issues
The content you generated looks off, or a specific model is throwing errors.
Share the error message, the model you used, and the project name so we can help faster.
05
Pay-as-you-go and Prepaid billing questions
You have questions about API billing models or how payments flow.
API usage fees follow the AI provider's own billing policies. For questions about using momocanvas itself, 1:1 support is the right place.
06
Account and project questions
Questions about login, account settings, or creating, moving, and deleting projects.
Log in and go to Settings > 1:1 Support to share the details.
How to use 1:1 support
1:1 support is available after login, from the Settings menu. This lets us respond based on your account and project context so the answer is actually useful.
- 01
Log into momocanvas
Sign in with the account you use for momocanvas.
- 02
Open the Settings menu
Click the settings icon in the top or side menu to open Settings.
- 03
Open 1:1 support or check Announcements
Go to Settings > 1:1 Support to send a message, or Settings > Announcements to watch the API key guide video.
Frequently asked questions
Where can I open a support ticket?
Log into momocanvas and go to Settings > 1:1 Support. Submitting while logged in lets us see your account and project context so we can help more accurately.
Can I contact support without logging in?
1:1 support currently requires login. For content you can read without logging in, check the BYOK · CYOK · HYOK guide, the API key how-to page, and the home page.
Where can I find the API key issuance and registration video?
Log into momocanvas and check Settings > Announcements. A short video walks through the full issuance and registration flow.
Can I request AI models that aren't currently supported?
Yes. Open 1:1 support and share the model name and provider. We'll review the request and let you know whether it will be added.
Where do I pay for API usage?
API usage fees are charged by the AI provider according to its own billing policies, directly to you. momocanvas provides the environment for using your API keys in content generation workflows.
Is support available in both Korean and English?
Yes, both Korean and English are supported. Feel free to write in whichever language works best for you.
Open a 1:1 support ticket now
Log in, go to your Settings menu, choose the topic, and leave a message. We'll get back to you based on your account and project context.
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